The security guard working at the Zara store in Ngee Ann City has been removed from his post by his company after an incident last Friday (1o Apr), when he ushered a blind woman and a guide dog out of a Zara store in Ngee Ann City.
That blind woman involved happens to be Cassandra Chiu, better known by her online moniker, “Mama”.
RSH Limited, which distributes and retails Zara clothing in Singapore, has also apologised to Chiu.
The company said,
“We sincerely apologise for the unpleasantness, disappointment and anger caused to Ms Cassandra Chiu, as well as members of the public.”
Chiu had complained in a Facebook post about she was turned away by the Zara security guard because of her guide dog Esme.
Chiu also alleged that the guard verbally abused her.
But an eyewitness says that the guard had stopped Chiu and told her several times that animals were not allowed in the Zara store.
The eyewitness says that the incident turned ugly after Chiu’s male friend started behaving aggressively towards the guard.
This isn’t the first incident in which Chiu has been turned away from a store and complained about it publicly behind the online persona of a dog.
December 2012: Mama aggrieved that Forever 21 staff didn’t allow her dog to enter the shop. Forever 21 management asked to meet Mama personally to apologise. She refuses.
September 2013: Mama aggrieved that staff at Haagen Dazs Holland Village denies her entry because of the store’s “No Pet’s” policy. Hagen Daz forced to issue public apology, after netizens threaten to boycott stores.
March 2014: Mama aggrieved that sales staff didn’t allow her dog into a MacDonald’s store to grab an Egg McMuffin during the store’s free giveaway. MacDonald’s gives out hundreds of thousands of free sandwiches as a goodwill gesture to the public, and ends up having to make a public apology.
Chiu has drawn criticism for her antics, which have been seen as a deliberate attempt to put others in a spot and threaten their livelihoods just to gain personal attention and sympathy.
“I don’t care if she’s blind or not,” said Cassiopea Lee, 23, a student.
“But there seems to be a pattern at work here. It looks like she is purposely finding fault using her blindness as a weapon.”
“She should just accept the fact that she’s blind and move on and stop trying to blame the world for her misfortune.”